Empathy from Leadership with Ronda Robinson

Welcome to another episode of The Authentic Change Podcast, I am Mike Horne, your host and I am joined today by Ronda Robinson, who is a Master Performance Consultant and the creator of Practical Empathy. Ronda is also the founder of the Legendary Leaders Club.

Ronda and I discuss integrity and authenticity in the leaders of today’s world. Ronda explains the crucial importance of empathy from leadership as the most critical driver of overall performance.

• [1:57] Ronda talks about her professional journey.
• [3:01] How do we work and improve in the workplace today?
• [3:55] Ronda shares how things have changed during her 30 years leading leaders.
• [4:45] Ronda speaks about empathy from leadership as the most critical driver of overall performance.
• [6:06] Ronda provides some examples of empathetic leaders.
• [8:16] How does Ronda help leaders to show that they care?
• [9:56] Ronda explains the focus of Practical Empathy.
• [10:25] Ronda details what the five triggers are about.
• [11:27] Ronda provides some examples of Practical Empathy in action.
• [15:30] Practical empathy can be applied to many situations in the workplace
• [18:00] Leaders care about their people, they just don’t know how to show it in a way that remains authentic to their style.
• [19:34] What are some of the words Ronda hears from her clients to describe authenticity?
• [21:29] What are some ways to encourage the openness that might be required to advance as an authentic leader?
• [22:55] What are the personal benefits of being an empathetic leader?
• [24:41] Ronda shares some key lessons on empathy.