The Principles of Employee Development, Engagement, and Retention with Bev Kaye

Welcome to another episode of The Authentic Change Podcast, I am Mike Horne, your host and I am joined today by Cindy Miller, Ph.D., PCC, who is an International Coach Federation certified coach and an Immunity to Change certified coach. She is a trusted coach and effective facilitator who has helped hundreds of leaders develop their potential, achieve their goals and lead large-scale changes. An experienced leadership, team and organization development consultant, Cindy has held global leadership roles in the biotech, pharma and financial services industries. She holds a Ph.D. in Human and Organization Systems and an MA in Human Development from Fielding Graduate University and BA from Georgetown University. Her original research on Meaningful Work Over the Life Course has inspired many to find more meaning in their work and in their lives.

In this episode, Cindy shares her vast experience in the field of coaching. She explains how adversity and suffering are catalysts to learning and change, and how these struggles lead to happiness and joy. Cindy also talks about how she assists leaders in the never-ending path of becoming a great leader.

• [3:07] Cindy shares about herself.
• [4:09] What are some of the values that underlie Cindy’s work?
• [5:27] What led Cindy to the belief that strengths and talents are given to people to be used in service of others?
• [7:25] Nate shares why he thinks the goal of coaching is meant to increase happiness.
• [8:26] Cindy talks about the meaning of suffering, pain, and happiness.
• [10:55] Cindy shares about the concept of joy.
• [12:39] Cindy shares about the ways she meets her clients at a moment of change.
• [13:39] We all know what makes a good leader, especially after having the experience of meeting a bad leader.
• [15:50] Cindy discloses her criteria to work with a client: readiness and willingness.
• [17:51] How does Cindy help people become who they are?
• [18:42] One of the toughest skills as a leader is to learn how to give constructive feedback.
• [21:31] We never master leadership.
• [23:00] Cindy explains how someone can ask for feedback.
• [24:40] Cindy talks about how she measures outcomes and the importance of beginning with the end in mind.
• [27:23] Cindy addresses the dilemma of managers and the power structure.
• [28:44] Everything starts with self-awareness in terms of leadership development.
• [32:05] Cindy talks about people at the bottom levels in hierarchical structures.
• [34:45] Invest, empower, and encourage.